Refund Policy

Last Updated: May 30, 2024

At Gotyritedo, we are committed to ensuring your satisfaction with our financial education products. This Refund Policy outlines our procedures regarding refunds, returns, and cancellations.

Our Satisfaction Guarantee

We stand behind the quality of our products with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer refund options as detailed in this policy.

Refund Eligibility

Digital Products

For digital products (e-books, courses, templates, and other downloadable items):

• We offer a 30-day money-back guarantee from the date of purchase.
• To be eligible for a refund, you must demonstrate that you've made a reasonable attempt to implement the strategies or use the materials as directed.
• You must provide detailed feedback explaining why the product did not meet your expectations.
• Digital products that have been downloaded, accessed, or used extensively may be subject to a partial refund at our discretion.

Physical Products

For physical products (printed materials, workbooks, etc.):

• You have 30 days from the date of delivery to request a return.
• Products must be returned in original, unused condition with all original packaging and materials.
• You are responsible for return shipping costs unless the product is defective or damaged upon arrival.
• Once we receive the returned product and verify its condition, a refund will be processed.

Product-Specific Refund Terms

Non-Refundable Items

The following are not eligible for refunds:

• Personalized or customized products created specifically for you
• Consulting services that have already been delivered
• Products purchased during special promotional offers marked as "final sale"
• Products where you have participated in more than 30% of the course content or used a significant portion of the materials

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] with the subject line "Refund Request"
2. Include the following information:
   • Your order number
   • Date of purchase
   • Product(s) for which you're requesting a refund
   • Reason for your refund request
   • For digital products: description of how you've used the product and why it didn't meet your expectations
   • For physical products: confirmation that you will return the item(s) in original condition
3. Our customer service team will review your request and provide instructions on next steps within 2 business days.

Return Process for Physical Products

If you need to return a physical product:

1. Contact us to receive a Return Authorization (RA) number before shipping your return.
2. Package the item securely with all original materials and include your RA number on the outside of the package.
3. Ship the product to:
   
   Gotyritedo Returns
   52 Ofori Street
   Accra, Ghana
4. We recommend using a trackable shipping method to ensure your return can be verified.
5. Keep your shipping receipt and tracking number until your refund is processed.

Refund Processing

Timeframe

After your refund is approved:

• For digital products: refunds are typically processed within 5-7 business days.
• For physical products: refunds are processed within 5-7 business days after we receive and inspect the returned item.

Refund Method

Refunds will be issued using the original payment method whenever possible:

• Credit/debit card payments will be refunded to the original card.
• Mobile money payments will be returned to the same mobile money account.
• Bank transfers will be refunded via bank transfer to your account.

Please note that refund processing times may vary depending on your payment provider and may take 5-10 business days to appear on your statement.

Refund Amount

The following conditions apply to refund amounts:

• Full refunds include the purchase price of the product(s).
• Shipping and handling fees for physical products are non-refundable unless the return is due to our error.
• If a product was purchased as part of a bundle or with a discount, the refund will be calculated based on the discounted price, prorated for the returned item(s).

Cancellation Policy

Pre-Order Cancellations

If you've pre-ordered a product that has not yet been released or shipped:

• You may cancel your pre-order for a full refund at any time before the product is released or shipped.
• To cancel a pre-order, email us at [email protected] with your order number and a request to cancel.

Subscription Cancellations

For any recurring subscription products:

• You may cancel your subscription at any time through your account settings or by contacting customer service.
• Cancellations will take effect at the end of the current billing period.
• No refunds are provided for the current billing period unless there are exceptional circumstances.

Exchanges

We offer exchanges for physical products under the following conditions:

• The product is returned in its original condition within 30 days of delivery.
• You contact us first to request an exchange and receive approval.
• If the exchange is for a higher-priced item, you will be responsible for paying the price difference.
• If the exchange is for a lower-priced item, we will refund the difference.

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 7 days of receiving the product with photos of the damage.
• We will arrange for a replacement at no additional cost to you or provide a full refund including shipping costs.
• Do not return the damaged product unless specifically instructed to do so.

Changes to This Policy

We reserve the right to update or change our Refund Policy at any time. Any changes will be effective immediately upon posting on this page with an updated revision date. We encourage you to review this Refund Policy periodically for any changes.

Contact Information